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Terms & Conditions
1. Ordering options
You can order online anytime. There are 4 ways to pay;
Craft Queen uses a secure-online server (128 bit encryption), which ensures all your details are kept private and safe. Craft Queen is a registered Westpac merchant.
DO NOT send credit card details via normal email. You can email an order and then phone or fax us your credit card details. Craft Queen accepts no responsibility for security of data transmitted via unencrypted email.
All prices quoted are in Australian Dollars. Prices include 10% GST.
All ribbon prices are for 1 metre.
Our minimum order amount is $15, excluding postage.
Every effort is made to process all orders within 24 hours of receipt. If you are paying by direct deposit, cheque or money order please be aware that goods won't be shipped until the money is cleared.
4. Out of stock items
On occasions, some items in the store may be temporarily unavailable. If the item is expected within 3 working days, then your order will be held and we will notify you by email. If the item is not expected to be in stock within 4 working days, your order will be sent and you will be refunded the amount.
Craft Queen has a flat rate of postage of $7.60 for all purchases under $100 (within Australia)
All purchases over $100 will be posted free of charge within Australia.
Basic postage does not include ANY TRACKING NUMBERS. If you wish to be able to track your parcel, please select signature on delivery when completing the payment of your order.
We cannot be held responsible for orders lost or damaged during transit.
We do not ship internationally. If an international order is placed, it will incur a $5 admin fee to process the refund in order to cover bank fees.
6. Refunds and Exchange policy
If you have a problem with an item, please contact us via email prior to returning it. Please advise us of any faulty or incorrect items within 3 days of receiving your items.
Products with a true manufacturing fault can be returned and postage costs will be refunded.
7. Product Descriptions
We make every effort to ensure our images and descriptions accurately depict the product. Due to the scanning process and variations in screen resolutions, colours may vary slightly. Regretfully this is beyond our control. Manufacturers may also have size variations and this is also out of our control.
8. WholesaleAs direct importers we are able to source unique items at reasonable prices. We also offer wholesale prices to genuine re-sellers. If you wish to discuss any details relating to wholesale purchase, you can telephone on 02 63626008 and speak with Nicole or email firstname.lastname@example.org