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Customer Service

Shipping and Delivery 


Craft Queen offers FREE SHIPPING Australia Wide on all orders over $50.00


Orders are dispatched on a Tuesday, Thursday and Friday each week.  Should you require your order urgenlty outside of those dispatch times please contact us as we will be happy to assist. 

Tracking is not automatically provided on your order - Please select Tracking  at check out if you wish to be able to track your order. 

We ship with Australia Post. For estimated delivery times please refer to the Australia Post websitePlease Note  we cannot be held responsible for orders lost or damaged during transit. 

Craft Queen ships within Australia Only.  We regret that we are unable to ship internationally due to insurance reasons. All international orders placed will not be sent and incur a $5 administration fee to cover fees incurred by banks.



Privacy and Security


Craft Queen operates under the strictest standards of privacy and will not share your information with any third parties, at any time, unless compelled to do so by law. 

Craft Queen will take all reasonable steps to keep secure any personal information that we hold, and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not always a secure method of transmitting information. Accordingly, Craft Queen cannot accept responsibility for the security of information you send to, or receive from us over the internet or for any unauthorized access or use of that information.


Returns and Replacements


If you have a problem with an item, please contact us and we will be happy to help. Please advise us of any faulty or incorrect items within 5 days of receiving your items.

Products with a true manufacturing fault can be returned and postage costs will be refunded.





Every effort is made to process all orders within 24 hours of receipt. If you are paying by direct deposit,  please be aware that goods won't be shipped until the money is cleared.




All prices quoted are in Australian Dollars.

All Prices include 10% GST.

All ribbon prices are for 1 metre unless stated otherwise.


Out of Stock Items


In the unlikely event that an item is out of stock and is not expect to be restocked withinn 3 working days, your order will be sent and you will be refunded the amount.



Product Descriptions


Every effort is made to ensure our images and descriptions accurately depict the product. Due to the scanning process and variations in screen resolutions, colours may vary slightly. Regretfully this is beyond our control. Manufacturers may also have size variations and this is also out of our control.