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Customer Service

Shipping and Delivery 

 

Craft Queen only ships within Australia.

FREE Postage for orders over $100. 

We have a flat rate of $7.95 for orders under $100. 

Tracking is not automatically provided on your order - Please select Signature on Delivery if you wish to have tracking. 

If you wish to send your parcel express, the additional cost is $5. Please contact Craft Queen and we will be happy to arrange the service.

Postage is with Australia Post. We cannot be held responsible for orders lost or damaged during transit. 

We regret that we are unable to ship internationally due to insurance reasons. All international orders placed will not be sent and incur a $5 administration fee to cover fees incurred by banks.

 

 

Privacy and Security

 

Craft Queen operates under the strictest standards of privacy and will not share your information with any third parties, at any time, unless compelled to do so by law. 

Craft Queen will take all reasonable steps to keep secure any personal information that we hold, and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not always a secure method of transmitting information. Accordingly, Craft Queen cannot accept responsibility for the security of information you send to, or receive from us over the internet or for any unauthorized access or use of that information.

 

Returns and Replacements

 

If you have a problem with an item, please contact us and we will be happy to help. Please advise us of any faulty or incorrect items within 5 days of receiving your items.

Products with a true manufacturing fault can be returned and postage costs will be refunded.

 

 

Ordering

 

Every effort is made to process all orders within 24 hours of receipt. If you are paying by direct deposit,  please be aware that goods won't be shipped until the money is cleared.

 

Pricing

 

All prices quoted are in Australian Dollars.

All Prices include 10% GST.

All ribbon prices are for 1 metre unless stated otherwise.

 

Out of Stock Items

 

On occasion, some items in the store may be temporarily unavailable. If the item is expected within 3 working days, then your order will be held and we will notify you by email. If the item is not expected to be in stock within 4 working days, your order will be sent and you will be refunded the amount.

 

Product Descriptions

 

Every effort is made to ensure our images and descriptions accurately depict the product. Due to the scanning process and variations in screen resolutions, colours may vary slightly. Regretfully this is beyond our control. Manufacturers may also have size variations and this is also out of our control.